Welcome to My Account

Waterloo North Hydro customers can register for online access to their own specific account information.

New Account Number

Please note that your account number is now 13 digits in length and includes a dash. When referencing your account number during discussions with our office, be sure to use the complete account number including the dash. Any payments received electronically will be mapped from your previous account number. If you wish to update the account number with your banking institution you would NOT include the dash.

New Bill Design

Waterloo North Hydro has redesigned the look of the bill to better serve you. We hope that this new layout will make the bill easier to understand and provide valuable information about your energy consumption. For more information on your new bill design and layout, please visit http://www.wnhydro.com/en/your-home/Your_New_Bill.asp.

Why Sign Up?

- View your Smart Meter consumption data*


To register, Go to My Account Login and "Click Here to Register" - you'll need your Waterloo North Hydro account number and your meter number. Within 24 hours you'll have online access to your Waterloo North Hydro consumption details and hourly and daily Smart Meter consumption charts*.

New Features Available

- View/Pay Bills as of March 31, 2014

- Account Transactions

- Compare to Last Year

- Time-of-Use Charts/Downloads

- Mobile Access


*This feature is available for customers who have been switched to Time-of-Use (TOU) pricing.

My Account Login

Need an Access Code?

Please enter your Access Code and password

Access Code:
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Forgot your Access Code? Click Here
Having trouble logging in? Please contact our customer service team.